AI-Powered ITSM for Optimizing Streaming Platforms: Using Machine Learning to Predict Downtime and Automate Issue Resolution in Entertainment Systems. Journal of Artificial Intelligence & Research, Ahmedabad, India, v. 3, n. 2, p. 172–211, 2023. Disponível em: https://www.thesciencebrigade.com/JAIR/article/view/460. Acesso em: 5 jun. 2026.