Personalizing Customer Engagement with AI-Powered Customer 360 Solutions: Strategies and Applications for Industry 4.0. Journal of Artificial Intelligence & Research, Ahmedabad, India, v. 4, n. 1, p. 109–127, 2024. Disponível em: https://www.thesciencebrigade.com/JAIR/article/view/179. Acesso em: 5 jun. 2026.