Process Mining and Robotic Process Automation in Retail Banking: AI Applications for Systemic Operational Efficiency Enhancement. Journal of Artificial Intelligence & Research, Ahmedabad, India, v. 6, n. 1, p. 12–20, 2026. Disponível em: https://www.thesciencebrigade.com/JAIR/article/view/829. Acesso em: 5 jun. 2026.